Posted in Travel

Buyer Beware: Booking a Flight on Volaris

Recently, I decided on a lark to go with two girlfriends, Cathy and Jenn to Tuxtla and San Cristóbal, Mexico from Cancun. They already had their flights reserved, so I went in to make my arrangements. Buyer beware: then fly Volaris®.

Volaris®, the Mexican airline with the best fares (their claim, not mine), is a budget airline. It offers a low fee, then you add on services you desire. But as you can imagine some of those add-ons get buried.

I could see that Volaris®had automatically added “seat selection” ($10) and “flight insurance” ($8) to my bottom line. However, it was not until the next page that those options were offered. So I had to uncheck them.

The website developers at Volaris® made the “flight insurance” readily obvious. (I recommend flight insurance to anyone, unless you have adequate credit card insurance coverage, which I did) So I disabled the “add-on”.

The Volaris® developers hid the “seat selection” much deeper. I had to call Jenn to help me find that. Interestingly, the amount of $6 each way would have totalled $12, not $10 they charged me. That anomaly aside, I disabled the add-on for a reduction in my fare of $18.00.

Volaris® offered a 20% discount if flying internationally or within Mexico from February 4-March 31 and purchased by February 8. I met all the criteria, but Volaris®did not provide a “promo code” box, nor did the airline apply the 20% off to the fare. I purchased the ticket without the discount, because I didn’t know if there would be seats later, if I questioned the airline first. It was still a good deal, but not the $15-20 dollars I could have saved.

I have now written Volaris® asking for the 20% discount off my fare. In total, I have spent about an hour working for that flight reservation and discount refund. I am awaiting their reply; and am hopeful.

With all of that said, I still recommend Volaris® as a budget airline. I flew with them last year from Cancun to San Miguel de Allende without problems. If you know what to expect, if you are willing to be a savvy shopper, and if you take the time, you can fly inexpensively with one to two small bags without checking them.

Buyer beware: then fly Volaris®.

 

 

 

Advertisements

Author:

Writer, published author, traveler, blogger, workshop facilitator, spiritual sojourner. Authored coming-of-age travel memoir, At Home in the World: Travel Stories of Growing Up and Growing Away. This story covers my travels at a young age as a result of my involvement with my local church. My relationship with my mother prepares me for my ventures into the world. But I disappoint both family and church by leaving the church. Working on novel about a young woman who travels to India in 1906 to sell her uncle's horses. She loses her brother in route, builds a friendship in India that solidifies her sense of self that she has questioned all her life, and finds a man on board ship who loves her just the way she is but struggles to commit. I live in Texas with the love of my life, husband Lynn, and our Shih Tzu, Murphy, who is more cat than dog.

I'd enjoy hearing your electronic voice.

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s